Launched at Credit Week 2025
We’re proud to announce the official launch of cAI UK, a new AI technology company born from the innovation and experience of coeo UK.
Unveiled at Credit Week 2025, and launched in style as the headline sponsor of the official networking drinks reception, cAI is here to help regulated businesses reimagine the way they manage customer interactions, compliance, and operational performance through intelligent automation and AI-powered insight.
Why cAI?
In regulated industries like credit, collections, and financial services, balancing customer happiness with compliance and operational efficiency has never been more complex, or more critical. With cAI, we believe technology can help strike that balance.
Backed by nearly two decades of experience, we created cAI to deliver AI you can trust; solutions that are powerful, scalable, and designed with ethical intelligence at their core.
cAI empowers businesses with the tools to understand, respond to, and optimise customer engagement, all while meeting the strictest industry regulations and standards.
Three Products. One Powerful Platform.
Our launch includes three specialist AI products, each designed to solve real challenges across customer engagement, quality assurance, and behavioural insight:
Quality Sentinel
An intelligent quality monitoring solution that reviews 100% of your customer interactions, not just a 2% sample. Instead of manually checking a few calls, Quality Sentinel uses AI to audit every call, email, and webchat for tone, compliance, sentiment, and performance. That means faster feedback, stronger outcomes, and a QA process that’s transparent, consistent, and always audit-ready.
Virtual Agent
Your AI-powered support teammate, built to handle up to 70% of customer interactions across voice, email, chat, and SMS. Trained on real conversations, Virtual Agent responds naturally and accurately, helping reduce manual workloads while keeping the customer experience high and compliant. It’s ready to deploy in hours and never stops learning.
Customer Profiler
AI-driven behavioural analysis that scores and profiles each customer in real time. From likelihood to pay, to vulnerability and complaint risk, Customer Profiler surfaces the insights your team needs to deliver tailored communications, early interventions, and better support - all powered by predictive intelligence.
These tools are designed to work together or independently, giving you the flexibility to transform your customer engagement journey, step by step.
Built for Regulated Environments
Trust and transparency sit at the heart of everything we do. That’s why cAI solutions are built with:
- End-to-end GDPR compliance and encrypted data processing
- Human-centric design with full oversight and explainable AI decision-making
- Ethical AI principles, aligned with UK regulatory standards
- Live performance tracking to deliver up to 98% accuracy, with results you can see
This isn’t just automation for the sake of speed, it’s AI that supports smarter outcomes, deeper understanding, and more resilient businesses.
A Word From Our CEO
During Credit Week, Phil McGilvray, CEO of coeo UK, introduced cAI to a bustling room of industry peers and innovators at the networking drinks reception. He said:
“cAI represents everything we’ve learned at coeo about combining smart technology with human insight. We’re excited to bring this new venture to market and help our industry move faster, act smarter, and connect better - without compromising on compliance or customer experience.”
Explore the Future of AI in Credit
We believe that customer happiness and compliance don’t need to compete, and with cAI, they won’t.
Whether you’re looking to improve QA processes, reduce service backlogs, or gain real-time insight into your customer base, cAI gives you the tools to move with confidence.
Ready to see it in action?
Visit our new website to learn more and book a demo: https://caiuk.com
About coeo Group
The coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on combining pioneering AI and first-class customer service, coeo is setting new standards in the industry and continuously driving the optimisation and further development of debt collection and all other business processes.
www.coeo-group.ai
Presscontact:
Julia Bernhard
Senior Marketing & Public Relations Manager DACH
pr@coeo-group.ai