Technology
We ensure the right balance - pioneering technology-driven, AI-based & still close to the customer.
Customer centricity meets AI
As a driver in the industry, we rely on AI-supported processes developed in-house that provide our employees with the right support at every step of the process and increasingly finalise cases in just a few seconds. This is made possible by our modular AI ecosystem ‘cAI’. cAI is revolutionising receivables management and, with its extensive modules based on generative AI, is taking coeo's customer service and process efficiency to a new level.
The future is cAI
The game changer: our modular AI ecosystem cAI ensures the intelligent continuation of our clients' customer journey and optimises the return of consumers after a successful debt collection procedure. cAI supports all of coeo's business processes and operates with maximum flexibility in terms of target groups and specifications in its individual modules.
With a total of ten modules such as Text and Voice Agents, Decision Navigator, Quality Sentinel and Fraud Detector, cAI not only ensures improved accessibility and responses in real time, but also maximises quality and reputation protection for our clients.
Operational Excellence
State-of-the-art and beyond technologies, processes and data utilisation:
- Processes based on the latest and self-developed AI, supported and monitored by human intelligence
- Award-winning self-service portal with intelligent AI agents for 24/7 case processing
- Intelligent and comprehensive range of suitable online and offline payment methods
- Reporting & analytics supported by generative AI with individual KPIs for portfolio-specific process optimisation
- AI lab and innovation hub for ad hoc implementation and testing of the latest trends and technologies
