coeo Headquarter Germany

How we work

coeo | DE is far more than a run-of-the-mill collection agency. The settlement of outstanding claims is not our only concern. How it is organised is far more important to us: To do this, we rely on AI-based processes, insights from behavioural research and other factors, complemented by the extraordinary expertise of our employees in Customer Service. This establishes us the driving force for an entire industry, not limited to Germany alone.

Key Facts

Sales+ 200 Mio. €

Employees+ 400

Debt collection files per year+ 4.0 Mio.

Digital first & customer focused

We create the right balance. Our data-driven debt collection strategy and innovative use of AI are establishing new benchmarks in the industry. We also rely on our motivated, specially trained customer service employees. A perfect blend of efficient process automation and individual flexibility – geared precisely to the needs of our customers!