The award recognizes the customer-oriented and technically outstanding performance of the cAI AI ecosystem internationally.
- coeo wins the Banking Tech Award 2025 in the category “Best Use of AI – Customer Facing Initiative.”
- The award was given for the modular AI ecosystem cAI, which optimizes all business and customer processes at coeo.
- The award ceremony took place on December 3, 2025, at the Royal Lancaster Hotel in London, with over 500 participants from the international FinTech and banking industry in attendance.
Dormagen/London, December 5, 2025 The coeo Group has been honored with the Banking Tech Award 2025 in the category “Best Use of AI – Customer Facing Initiative.” With this award, FinTech Futures, one of the leading international media companies in the banking and technology industry, recognizes coeo's development of the modular AI ecosystem cAI. cAI is used in receivables management and in all business processes, improving customer experiences in the long term. The ecosystem comprises ten AI modules developed in-house that combine efficiency, transparency, and humanity in highly sensitive financial processes. cAI was honored above all for its scalable, responsible, and customer-oriented approach.
The award was presented at the Banking Tech Awards 2025, which took place on December 3, 2025, at the Royal Lancaster Hotel in London. The event is one of the most important gatherings of the international FinTech and banking industry. Over 500 decision-makers attended to honor outstanding achievements in a total of 30 award categories, with one winner per category. The jury is made up of leading representatives from global finance and technology companies. It particularly praised coeo for its forward-looking development and use of AI, which modernizes financial processes and noticeably improves customer dialogue.
Sebastian Ludwig, CEO DACH of the coeo Group, explains:
"The Banking Tech Award highlights the added value our work creates: cAI reduces complexity, creates transparency, and enhances customer experiences exactly where it counts."
Elias Reitter, CEO International of the coeo Group, adds:
“For us, AI is not a promise for the future, but an integral part of our daily activities. The award highlights our role as an international pioneer in AI innovations in modern financial technology.”
About the coeo Group
The coeo Group is Europe's leading technology-based debt collection company. With a clear focus on combining pioneering AI with first-class customer service, coeo is setting new standards in the industry and continuously driving forward the optimization and further development of receivables management and all other business processes.
Press contact:
Julia Bernhard,
Senior Marketing & Public Relations Manager DACH