coeo will continue to support Vattenfall in receivables management in the coming years. This has now been confirmed following the energy supplier’s latest tender.
In all tender steps, coeo was able to dominate and ultimately prevail.
“With coeo at our side, we not only have confidence in our successful partner of recent years, but will also have an innovation leader at our side in the coming years, especially in AI-supported debt collection,” says Olaf Jobmann, Head of Claims Management at Vattenfall.
“Thanks to the use of our new AI ecosystem, we will realise significant efficiency and productivity benefits and offer Vattenfall’s customers a highly individualised service,” adds Dr Lutz Reingen, Director Sales & Client Management at coeo.
With its self-developed AI ecosystem, the coeo Group was an early adopter of AI and generative AI and is consistently pursuing this path in order to offer innovative solutions that go beyond traditional debt collection services.
