Rotterdam, April 2026 – coeo has obtained the Dutch SVI Certification (Sociaal Verantwoord Incasseren), an independent quality mark for socially responsible debt collection. The certification confirms that coeo meets the highest standards in customer-friendly processes, transparent communication and ethical treatment of consumers.
While the certification applies to the Netherlands, its impact extends across the entire coeo Group. The underlying principles are embedded in coeo’s international operations, ensuring a consistent approach to responsible debt collection in all markets.
The audit highlighted strong internal governance, with continuous employee training, strict compliance with legal frameworks and active use of customer feedback to improve processes. This ensures that socially responsible debt collection remains a dynamic and continuously evolving part of the organization.
coeo’s approach is guided by its vision of the human touch in technology, combining data-driven processes with personal, empathetic customer interactions.
CEO of coeo in The Netherlands, Rody Overwater, comments:
“Achieving the SVI certification is not an endpoint for us, but a confirmation of how we operate every day. Debt collection is not only about results, but about how those results are achieved. By using technology intelligently, we create space for genuine human interaction and that is where we make the real difference for our clients and their customers.”
coeo also extends these standards across its partner network, including legal partners such as bailiffs, who are required to meet the same high requirements. This ensures a consistent and compliant approach throughout the entire value chain.
With the SVI certification, coeo demonstrates that socially responsible debt collection is not only well-structured, but also proven to work in practice – delivering both strong financial results and a positive customer experience.
