In a most recent Executive Insight, L.E.K. Consulting highlights challenges and key success factors for digital players in the international debt collection business, which include Buy-Now-Pay-Later market leader coeo.
coeo is a technology-driven, digital debt collection service provider, which is both consumer-centric and highly automated as a driver of the European debt collection industry.
Relevant for the success of these digital pioneers in debt collection, according to L.E.K., is on the one hand a very high degree of process automation, including the use of chat- and mailbots. In addition, the use of artificial intelligence brings considerable added value to collection case processing.
Also, according to L.E.K., consumer-facing service at a very high quality level can be found at digital leaders such as coeo, which is essential in consumer-centric markets.
According to L.E.K., technology-oriented players like coeo thus achieve the best synergies with their new economy clients and are therefore acknowledged as the perfect partner in debt collection.
Read the full article here: Europe’s Debt Collection Managers Must Respond to New Tech-Led Competitors | L.E.K. Consulting (lek.com).
