Tomorrow’s customer service, delivered today.
cAI is more than artificial intelligence – it’s the intelligent operating system of the coeo Group. As a modular ecosystem, cAI combines cutting-edge technology with human expertise and creates something truly unique: a comprehensive AI platform that thinks ahead, learns continuously, and makes informed decisions.
With a total of ten modules cAI not only ensures improved accessibility and responses in real time, but also maximises quality and reputation protection for our clients.
From Agents to Analytics.
cAI isn’t a collection of isolated tools – it’s a living, dynamic ecosystem. Every module, from the customer-facing layer to the deepest backend processes, works seamlessly together: communicating, learning from one another, and evolving as a unified system.
The result? AI excellence that goes far beyond the sum of its parts.
+75%
of all incoming emails
are answered
+90%
of all incoming invoices are
paid automatically
+80%
of all incoming phone inquiries
are resolved independently
+85%
of all customers are satisfied
with the service
cAI Technology – made in Europe, looking beyond borders.
At the heart of Europe, cAI Technology GmbH and cAI UK Limited, both subsidiaries of the coeo Group, are shaping the future of customer interaction. In close collaboration, the developers at cAI and coeo combine research and inventiveness with entrepreneurial know-how and a strong customer-centric approach – developing AI solutions for coeo and the doValue Group, which can be fully integrated into their processes.
coeo is one of Europe’s market leaders in debt collection, with over 800 experts across eight countries. Dynamic team spirit and decades of industry experience flow directly into cAI’s DNA. This keeps cAI closely connected to coeo’s processes, allowing innovations to be tested and refined quickly and efficiently in real-world applications. At the same time, cAI’s independence enables an even more agile response to emerging technological developments.
