The CUSTOMER FOCUS NETWORK is the leading content and networking platform focused on the meta-topic of CUSTOMER CENTRICITY in an increasingly digitalised world.
It creates space for exchange, encounters and development for all those who see the customer as the core motive of all entrepreneurial activity, both today and tomorrow.
coeo stands for AI-based, consumer-centric receivables management. With the Customer Focus Network, we offer a platform for all those who care as much about customer centricity as we do.
Sebastian Ludwig // CEO DACH
+200 speakers
and experts
+5m users
per year
+500 content
pieces
+11 min avg.
time per user
People who shared their stories with us.
Lea-Sophie Cramer
Founder of Amorelie
Frank Thelen
CEO, TEQ Capital
Dr. Regina Umbach
Director Sales DACH&CEE SMB, HubSpot
Dr. Pero Mićić
CEO, FutureManagementGroup AG
Richard David Precht
Philosopher, publicist & bestselling author
Ranga Yogeshwar
Journalist
One Network.
Four Formats.
The CUSTOMER FOCUS NETWORK (CFN) began in late 2020, born from the idea of creating a platform for customer centricity in the midst of the pandemic. What started as a digital congress – the CUSTOMER FOCUS SUMMIT – has since evolved into a multi-format network: with the annual CFN summit (also known as CFS), the industry-focused CFN spotlight events, the CFN videocast, and a rich online magazine, the CFN journal.
Together, they offer valuable insights, inspiring voices, and space for forward-looking dialogue.
And the story continues.
Our flagship for customer-centric transformation.
Since 2021 the Customer Focus Summit is our annual flagship event where we rethink how customer interaction should feel. Bringing together experts from business, science, media and society we explore customer centricity, customer happiness, AI and digital transformation at scale. From 2026 onwards, the Customer Focus Summit combines digital reach with live experience. Driven by relevance, interaction, future skills and real impact.
Focused exchange. Distinct relevance.
Customer Focus Spotlight is our physical format for deeper, more personal dialogue. In local, in-person settings, we dive deeply into specific industries and hot topics around customer centricity. Together with strong partners, we create focused discussions, practical insights, and meaningful connection. Always centered on what makes the difference in real and future customer needs and experiences.
Customer centricity, straight from practice.
The Customer Focus Videocast brings customer-centric thinking into short, dedicated conversations. We talk to experts, leaders, and practitioners about what truly matters in customer experience, technology, customer service, AI and transformation. The Customer Focus Videocast translates complex topics into clear perspective. Crafted to inspire, inform, and challenge how customer interaction should be shaped.
Our digital home for customer centricity.
The Customer Focus Network is our digital hub for customer-centric thinking. And indeed, one of the largest platforms on this topic with more than 200 experts, still growing. It connects our events, content, and community in one place. Bringing together insights on customer experience, digital transformation, technology, human skills and AI. Here, we share knowledge, spark dialogue, and make our certain perspective on customer needs visible across industries and channels.
