New “Banking & Financial Services” division to focus on NPL servicing and complex credit portfolios – Ahmet Bilen to join as Director on June 1, 2026
- New business unit “Banking & Financial Services” to launch on April 1, 2026, focusing on NPL servicing and complex credit portfolios across the DACH region
- Ahmet Bilen to lead the development and scaling of the unit
- Focus on data- and technology-driven servicing models, scalable end-to-end processes, and robust management and reporting
coeo Inkasso GmbH is expanding its service offering in the banking sector: the new “Banking & Financial Services” business unit will be launched on June 1, 2026. The unit will focus on servicing non-performing loans (NPLs) and managing complex credit portfolios across the DACH region. Ahmet Bilen will head the division as Director Banking & Financial Services.
Banking & Financial Services: Where Technology Meets Credit and Portfolio Expertise
coeo is known for its technology-driven process and communication models in receivables management. With the new business unit, the company is bringing this strength to the banking sector, aiming to make credit servicing more efficient, transparent, and scalable in measurable terms.
At the core are modern servicing approaches that combine digital workflows, data models, and decision-making logic. This directly addresses the typical challenges in the NPL environment: operational complexity, high processing volumes, diverse portfolio characteristics, and the need for rigorous governance and audit-ready documentation.
Ahmet Bilen to Lead and Build the New Division
Ahmet Bilen brings more than 14 years of experience in banking and the NPL sector. Most recently, as Head of Field Service, Recoveries & Portfolio Sales at Santander Consumer Bank AG, he was responsible for non-performing loan portfolios. In this role, he developed scalable collection strategies, managed external service providers, and supported portfolio transactions.
As Director Banking & Financial Services, Bilen will take full responsibility for the strategic build-out and scaling of the unit including go-to-market strategy, operational structures, partner management, and the ongoing development of technology-driven servicing and reporting models.
Sebastian Ludwig, CEO DACH of coeo Group, comments:
“With the launch of our Banking & Financial Services unit, we are strategically expanding coeo into a highly relevant segment. Our focus is on building credit servicing in a consistently data- and technology-driven way, scalable, transparent, and guided by clear quality and performance metrics. Ahmet Bilen brings exactly the right combination of portfolio expertise and operational execution.”
Ahmet Bilen, Director Banking & Financial Services, adds:
“The NPL market is undergoing structural change: portfolios are becoming more complex, while requirements for control and documentation are increasing, yet many processes remain shaped by legacy structures. At coeo, our goal is to combine operational excellence with modern, technology-driven servicing models to sustainably improve quality, speed, and transparency.”
